Top 50 Insurers
Neil McCarthy: MPR Underwriting achieves five star success thanks to ‘the quality of our staff’
Describing employees as the firm’s ‘biggest asset’, MGA managing director confirms he is not a believer in the value of eTrading for certain financial lines business
Brokers embrace cloud technologies to ‘maintain competitive edge’
As more brokers look to use the cloud, there is the risk of a skills gap emerging, however
Broker Service Survey 2022/23: How many stars do your insurer partners deserve?
Brokers nationwide can now participate in the annual Insurance Times Broker Service Survey for 2022/23.
The Insurance Times Digital Adoption Report in association with Applied Systems launches today
Insurance Times and Applied Systems today unveil their joint Digital Adoption Report.
Top 50 Insurers 2022 Digital Edition is now live
The definitive ranking of the UK’s top general insurers for 2022 has now been released – but where has your firm placed?
Revealed: Seven firms awarded five stars in Insurance Times’ 2022/23 MGA report
The survey behind this year’s report polled 1,300 UK-based brokers, who scored 43 MGAs on their service
MGA Q&A: ‘When underwriting criteria tightens, MGAs come into their own’ - FloodFlash
FloodFlash’s head of marketing, Chris Hall, provides an overview of the factors impacting MGAs and explains what FloodFlash has been up to over the last 12 months
MGA Q&A: MGAs need to add value to survive – Renovation Underwriting
Renovation Underwriting’s managing director, Douglas Brown, provides an overview of the factors impacting MGAs today and explains what his firm has been up to over the last 12 months
MGA Q&A: MGAs must continue to invest in AI and data enrichment - Mike Keating
Mike Keating, chief executive of the Managing General Agents’ Association, tells Insurance Times why claims inflation is ‘the elephant in the room’
MGA Q&A: In-person underwriting here to stay as ‘unconvinced’ about digital alternative - MPR Underwriting
Insurance Times speaks to Neil McCarthy, managing director of MPR Underwriting, about trends in the MGA market and why the title’s MGA Survey proves to be so valuable for gaining business insights
Insurance Times reveals 2022 results of annual eTrading survey
Read on to find out which insurer extranet platforms gained five star recognition from brokers, as well as which software houses and broker management systems triumphed across the report’s metrics
‘Doing what we say we will do’ leads Covéa Insurance to five star rating in 2022’s commercial lines report
Brokers have a ‘right to expect’ promises to be delivered, says commercial operations and distribution director
Q&A: Aviva wants to ‘stretch the boundaries of what digital trading can offer’
Insurance Times’ head of research Savan Shah speaks to David Hockey, head of SME commercial trading at Aviva, about the insurer’s latest developments on its etrading platform
Aviva recaptures commercial line five star rating following broker engagement drive
The insurer has pursued ‘rigorous engagement’ with brokers in an effort to be ‘visible and engaged’ during the Covid-19 pandemic
Q&A: Customer-centric propositions are the foundation of insurance ‘winners’ - Polaris
Insurance Times’ head of research Savan Shah speaks to Simon Bloomfield, head of Imarket at Polaris, about how brokers can stay relevant and who will be the future winners in commercial insurance
Markel UK attributes four star report rating to sustainability focus
The insurer has also sought to ensure that Covid-19 has not been ‘an excuse not to pay’ claims, says divisional director
Revealed: Two insurers awarded five stars in Insurance Times’ 2022 commercial lines report
The results from Insurance Times’ Five Star Rating Report: Commercial Lines 2022 are in and two insurers have achieved a five star rating
Q&A: AIG ‘confident’ that it offers ‘one of the best etrading experiences in the UK’
Insurance Times’ head of research Savan Shah speaks to Claire Faulding, UK etrade manager at AIG, about the firm’s latest developments on its etrading platform
Q&A: Etrading evolution will hit over next five years - Covéa Insurance
Insurance Times speaks to Ian Newman, head of SME strategy and development at Covéa Insurance, about the firm’s latest developments on its etrading platform, Covéa Insurance Online
Zurich plans to ‘work hard to keep ahead of competitors’ following five star report success
The insurer’s head of personal lines emphasises that Zurich has an ‘appetite to grow’ in 2022, alongside demonstrating a focus on claims and sustainability
Which three insurers have been awarded five stars by brokers in the 2022 Insurance Times Personal Lines Survey?
The Insurance Times Five Star ratings for personal lines have just been unveiled, with three insurers being awarded the full five stars by brokers
The Insurance Times 2022 Etrading Survey is now open
The 2022 Insurance Times Etrading Survey is now open for brokers to share their views on their etrading experiences over the last 12 months
Q&A: People and sustainability focus key drivers for Markel's five star successes
Markel UK’s sales and marketing director Nic Brown speaks to Insurance Times about the insurer’s recent star ratings from brokers, explaining what has contributed to the business’ successful relationships to date
MGA Q&A: MPR Underwriting’s approach is ‘perfectly tailored’ to tackle challenges
MPR Underwriting’s managing director Neil McCarthy promises that the MGA’s strategy will continue to be ‘broker led’
MGA Q&A: MGAs ‘react to uncertainty better than other businesses in the market’ - FloodFlash
FloodFlash’s commercial director Brent Jackson speaks on the MGA’s five star rating from brokers and outlines the challenges FloodFlash aims to meet in the coming year
Q&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover
As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers
MGA Q&A: Iprism promises ‘to have open conversations with brokers’
Ian Lloyd, chief executive of Iprism, explains that the MGA aims to strengthen its distribution strategy to ensure brokers can better access its products
MGA Q&A: NBS Underwriting set to launch new products in response to broker feedback
NBS Underwriting’s managing director Steve Cowman tells Insurance Times why feedback is crucial for business development, especially when it comes to creating new schemes or products
MGA Q&A: MGAs must keep pace with ‘increasing data demands from capacity providers’ – Chapman and Stacey
Chapman and Stacey’s managing director Paul Wingfield shares his ‘disappointment’ over his firm’s star rating for this year
MGA Q&A: Markerstudy promises ‘we won’t rest on our laurels’ in bid to reach five star rating
Gary Humphreys, group chief underwriting officer at Markerstudy, shares his reaction to the firm’s star rating from brokers
LIVE – Five Star Rating Report: MGA Market 2021/22 Digital Edition
Get a better understanding of how brokers view MGAs in the UK general insurance market through Insurance Times’ definitive star rating research report
Q&A: Insurer Ageas says its ‘role is to enable brokers to grow their potential’
Ageas’ director of distribution Russell White explains how the insurer strives to ’continuously improve communication with customers’
Q&A: Markel UK believes policy terms and conditions are not a ‘second chance to decline’ claims
Markel UK’s sales and marketing director Nic Brown explains how the insurer strives to use ’dynamic wordings’ to improve policy clarity for brokers and end customers because ’maintaining clear and precise communications and documentation is a focus for Markel’
‘Trust is at the heart’ of Covéa Insurance’s five star service success
As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years
MGA Q&A: Managing director confirms Burns and Wilcox is in ‘growth mode’
Following the publication of Insurance Times’ MGA Survey results, Burns and Wilcox managing director Stuart Kilpatrick reveals the MGA’s growth strategy and discusses industry challenges
LIVE: Top 50 Brokers 2021 Digital Edition
The industry’s most comprehensive list of top general insurance brokers in the UK is now available
MGA Q&A: Centrix Underwriting is ‘shaking up the market’ following four star success
Centrix Underwriting managing director Mark Hands explains what is on the MGA’s agenda in the next 12 months, including the development of new products to fulfil broker needs
LIVE: Top 50 Insurers 2021 Digital Edition
The definitive ranking of the UK’s top general insurers has been released – where has your firm placed?
Broker Service Survey 2021/2022: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2021/22 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
Preview: Top 50 Brokers 2021 Digital Edition
Which firm has claimed the top spot as the number one broker in the UK general insurance market? Insurance Times and Imas reveal this year’s broker rankings
Briefing: MGAs shine in broker survey…but a big concern remains
MGAs shine in survey, but brokers do have concerns
Revealed: Six firms awarded five stars in Insurance Times’ MGA 2021/22 survey
Insurance Times 2021/22 MGA Survey results reveal that a total of 38 MGAs met the threshold this year
e-trading Q&A: Allianz reflects on four star rating for third consecutive year in e-trading survey
Allianz’s digital trading manger, Julie Tongue tells Insurance Times’s head of research Savan Shah about its improved ranking to second position and achieving a four star rating for the third consecutive year in the e-trading star ratings survey
MGA Q&A: Commercial Express aims to ‘reduce percentage of business’ to main carrier
Kristian Bartlett, head of sales and marketing for Commercial Express tells Insurance Times’s head of research, Savan Shah about the new developments for the broker community, after achieving four stars from brokers in last year’s MGA survey
Briefing: Ardonagh breathing down Gallagher’s neck in top 50 broker race
The data collection for this year’s Insurance Times/IMAS Top 50 Brokers report is getting underway - the top spots are still to play for
Brokerbility ‘surprised’ by RSA’s broker service survey results
The network’s executive chairman said ‘distraction was always going to feature’ thanks to both RSA’s takeover and Covid-related business interruption claims
MGA Q&A: Hard market is ‘obvious concern’ ahead – NBS Underwriting
NBS Underwriting’s managing director, Steve Cowman speaks to Insurance Times’s Savan Shah about what he deems the ’obvious concern’ which is the hard market and following this reduced capacity
MGA Q&A: ‘Listening to our brokers is key’ amid challenges and ongoing uncertainty – Victor Insurance UK
Victor Insurance UK’s managing director, John Stephenson speaks to Insurance Times about the challenges ahead for the insurance market and why listening to brokers is key
MGA Q&A: Business interruption crisis highlights ‘very little’ known about insurance cover – DOA Underwriting
DOA Underwriting Ltd’s director Phillip Oliver tells Insurance Times why the business interruption crisis demonstrated that ‘very little’ is known about insurance as well as discussing this year’s MGA survey
MGA Q&A: Chapman and Stacey retains human touch for ‘stand out’ underwriting
Chapman and Stacey’s managing director Paul Wingfield tells to Insurance Times about the MGA market and the key services brokers are seeking following this year’s MGA survey
Etrading assists broker resilience, but delayed referral times cause frustration
Etrading rather than ‘e-transacting’ needs to be the focus moving forward if insurers and brokers are ‘to really develop a meaningful understanding of the business and opportunities’
Briefing: Faltering RSA can take inspiration from Zurich on broker service
RSA came bottom across all of Insurance Times’s broker service surveys. Where does it go from here?
Insurance Times eTrading 2021 survey results revealed
This year’s etrading results are out now - find out which insurer extranet platforms achieved five stars, which insurer provides a top-notch experience via a software house and discover how brokers ranked their broker management systems
Insurance Times Five Star e-trading Report 2021 launching at Biba conference
Webinar will reveal etrading’s best and worst performers, according to more than 800 brokers
Q&A: Aviva invests in ‘key capabilities’ to improve etrading experience for brokers
Insurance Times speaks to David Hockey, Aviva’s UKGI head of trading, about the latest etrading developments at Aviva UK
Markel UK crowned three-time champion in five-star commercial lines report
Markel UK has received a five-star rating from brokers for three years running in Insurance Times’s Five Star Rating Report: Commercial Lines. The insurer shares the secrets of its success and explains why the pandemic was a key opportunity
Revealed: Two commercial lines insurers awarded five stars each by brokers
The results are in from this year’s Five Star Rating Report: Commercial Lines – which insurers and brokers were ranked as best in their field? Can you guess?
Briefing: Personal lines brokers stuggle with pricing on three fronts
Personal lines brokers surveyed in our five-star report reveal their pricing challenges
‘Feedback not reflective of broker dialogue’ after another disappointing Five Star result – RSA
The insurer said it would welcome a higher rating in Insurance Times’s Five Star Rating Report – Personal Lines 2020/2021, as this is not reflective of its broker dialogue
Broker service Q&A LexisNexis: How motor insurance underwriting and pricing could evolve
Insurance Times speaks to LexisNexis Risk Solutions about the challenges ahead for brokers operating in the personal lines market
MGA Q&A: Capacity renewals could be tougher post-Covid says Markerstudy
Insurance Times catches up with Amanda Fox, head of broker management and product governance at Markerstudy, who says the business is remaining true to its roots despite the ongoing pandemic uncertainty
Top 50 Insurers 2020 digital edition
The definitive ranking of the UK’s Top 50 Insurers by Insurance Times is here. Who claimed the number one spot in UK general insurance? Was it you? Catch the preview here…
MGA Q&A: Focus says ‘human touch’ is critical to offering high quality service to brokers
Focus’s founding director John Finch tells Insurance Times why it is important for the firm’s broker panel to have a human touch
UK Motor Focus: Should the government remove IPT for young drivers using telematics policies?
Following the House of Commons’ Transport Select Committee’s inquiry into the reasons why young drivers are at a higher risk of being involved in road traffic collisions, industry professionals share their views on one of the main solutions proposed to the government
Broker service Q&A Covéa Insurance: ‘Our aim is to make our required return on capital’
Insurance Times speaks to Covéa Insurance’s director of distribution in personal lines Sue Coffey about the five service areas being explored in the broker survey
Broker Service Q&A - Markel: ‘We didn’t batten down the hatches when Covid-19 struck’
Insurance Times speaks to Markel UK about the strategic developments over the last 12 months about the five service areas being explored in the broker survey
MGA Q&A: Insurance products need to be assessed in light of the Covid-19 pandemic says DOA
DOA Underwriting’s director Phillip Oliver speaks to Insurance Times about the MGA’s plans for 2020 as well as how he thinks the coronavirus outbreak will continue to affect insurers, brokers and MGAs
UK Motor Focus: Automated lane keeping tech could cause insurers’ claims costs to spiral
With the liability for autonomous vehicles placed at the doorstep of insurers, Insurance Times explores how the recent government consultation on automated lane keeping technology could prove to be a headache for insurers amid a growing list of safety concerns
Broker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations
Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey
MGA Q&A: Midas Underwriting says home working may become ‘long-term strategy’ post Covid
Insurance Times catches up with Andy Baughan, chief executive for personal lines at Midas Underwriting, to find out how the MGA has reacted to the coronavirus pandemic as well as what it has up its sleeve for broker partners…
Broker Scheme Focus: Should brokers take some responsibility for customers with unpaid Covid BI claims?
Insurance Times gets different perspectives on whether scheme brokers should share the blame when it comes to unsatisfied business interruption customers left with unpaid claims due to the coronavirus pandemic
Top 50 Brokers 2020 digital edition
The definitive ranking of the UK’s Top 50 brokers by Insurance Times in association with IMAS is here, who claimed the number one spot? Did you?
MGA Q&A: Gresham Underwriting says ‘meeting broker demands is key’
Gresham Underwriting’s chief underwriting officer, Robert Munden speaks to Insurance Times about why brokers are at the centre of what the MGA does
Broker Scheme Focus: FCA test case result has ‘amplified’ impact on broker schemes
Insurance Times speaks to experts across the sector to find out how broker schemes will be affected by the recent test case verdict on the interpretation of business interruption policy wordings for Covid-19 claims
MGA Q&A: U-Sure Underwriting sees month-on-month growth despite Covid-19
U-Sure Underwriting’s managing director Ben Coleman speaks to Insurance Times about the factors that ensure his MGA delivers a ‘first class service’ and how the coronavirus pandemic hasn’t dampened business growth
MGA Q&A: Commercial Express steals new business opportunities as a result of Covid landscape
Commercial Express’s managing director Duncan Pritchard also tells Insurance Times that capacity is a concern for MGAs in the wake of the coronavirus crisis. Here, Pritchard shares his insights…
MGA Q&A: MGAs will need ‘to tick all the boxes’ to be successful post Covid says CFC chief exec
Insurance Times catches up with CFC Underwriting’s chief executive David Walsh, exploring how the firm serves brokers, the developments its got lined up and the impact of coronavirus on the MGA market
Revealed: Four MGAs awarded five stars in Insurance Times MGA survey
The results for the MGA five star ratings are in - four MGAs have made the cut to achieve five stars each for their service, but can you guess who they are?
Broker Service Survey 2020/21: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
Cyber Focus: Data exfiltration boosts ransomware risks with reputational threats
Brokers need to adopt a proactive role in assessing commercial clients’ digital security as cyber insurance morphs into a hybrid of preventative risk management services and responsive claims investigation to tackle evolving cyber threats
Cyber Focus: How can insurers protect themselves from cyber crime?
Industry experts tell Insurance Times what preventative steps insurers need to take in order to avoid possible data breaches and other cyber attacks where criminals are lured by the honeypot of stored customer data…
In the midst of a global pandemic, don’t lose sight of data security – Applied Systems
Online threats have increased significantly during lockdown, chief operating officer, Joe Sultana at Applied Systems Europe explains why businesses and individuals need to be aware of these threats
HNW Focus: HNW capacity enjoys ‘resurgence’ despite economic Covid constraints
Although the Covid-19 pandemic has caused an economic recession across most industry sectors, the high net worth market is surprisingly buoyant. Insurance Times explores the key capacity trends within this sector.
HNW Focus: How can high net worth providers prove their value under current conditions?
The high net worth market has a distinct USP of providing a specialist service with a personal touch - but as Covid-19 causes face-to-face interaction to dwindle while digital communications take the reins, is the sector therefore suffering? Industry experts share their views
Etrading Q&A: Insurers need to up their game on the risks available via etrading says Allianz
Allianz’s digital trading manager says speed of delivery is a key area of improvement within etrading, but insurers also need to meet the demand to write more complex risks digitally
Q&A: Brokers understand customers who ‘don’t fit the standard box’ says ThingCo chief exec
Insurance Times speaks to ThingCo chief executive Mike Brockman on how telematics is going wrong and what brokers can do to overcome hurdles and cost barriers in order to make telematics work.
MGA Q&A: ‘Much of what sets us apart is not provided by the broader market’ says Nexus Underwriting
Nexus Underwriting group chief underwriting officer André Ford talks to Insurance Times, discussing the reputation of the MGA market, capacity concerns among brokers and exploring the underwritng and claims processes used to stand out in the MGA market
Etrading Q&A: Insurers need to make it easier for brokers to get a fair representation of risk via etrade says NIG
Five star insurer NIG tells Insurance Times how it is using insights from our latest etrading report to tailor its proposition for brokers
Etrading Q&A: Insurance needs to digitally keep pace with other business sectors says Applied System’s Fairchild
The software company chief executive explained that ’we are firmly in the middle of a digital revolution of insurance’
MGA Q&A: Business that brokers struggle to place, we excel at says Accelerate Underwriting
Accelerate Underwriting regional director Lisa Brennan talks to Insurance Times on adapting to change, having experienced underwriters and working closely with carriers to ensure consistent and secure offerings.
SSP expands connection to all software houses in boost for insurers
SSP expands integration with its market-leading quote hub solution. Insurers can now price and optimise throughout the distribution chain easily.
MGA Q&A: Victor for Brokers portal provides faster and more efficient ways to work says Victor Insurance
Victor Insurance’s country manager John Stephenson talks to Insurance Times’s Savan Shah about the reputation of the MGA market, providing brokers efficient ways to work, capacity removal concerns and evolving operational methods.
The Briefing - Insurtech – Surviving Covid-19, government schemes for insurtechs ‘not all it’s cracked up to be’
The government has been instrumental in supporting businesses during the Covid-19 pandemic, however many insurtechs have found that these schemes incur pitfalls and strict eligibility criteria that does not work in their favour
The Briefing - Insurtech: How can insurtechs support insurers and brokers throughout the Covid-19 pandemic?
As insurers and brokers remain working from home in light of the coronavirus crisis, insurtechs could be key in supporting and improving digital ways of working
MGA Q&A: MGA market could benefit from a simple star rating says DOA Underwriting
DOA Underwriting Limited’s director Phillip Oliver talks to Insurance Times’s Savan Shah about policy wordings, working with broking partners to ensure clients needs are met and the MGA survey’s factors amid the Covid-19 pandemic
Etrading results: Brokers must ‘make it explicit’ how they want to trade
Simon Bloomfield, head of imarket at Polaris UK, shares his views on how brokers should respond to Insurance Times’s 2020 e-trading survey results
MGA Q&A: So-sure reacts to Covid-19 lockdown by reducing pricing to reflect changed risk
So-sure’s chief executive Dylan Bourguignon talks to Insurance Times’s Savan Shah about standout services and reacting to the coronavirus pandemic
etrading Q&A: Insurers have a ‘key role’ to play in reducing e-trade complexity says Zurich
Paul Tombs, head of SME at Zurich discusses how Zurich Online is supporting brokers to be operational during the pandemic with Insurance Times’s Savan Shah